Digital Journal

I've been training to seek out those first 10 minutes.

What's your level of certainty?

Written communication needs to be engaging to hold the reader's attention and inspire or persuade them.

Without trust, there is no room for leadership.

Trying to get to Yes too soon can put people on the defensive.

Trust is eroded when someone says they want to talk for only "a few mins" yet the conversation takes much longer.