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The best writing advice I've seen
Written communication needs to be engaging to hold the reader's attention and inspire or persuade them.
No is more valuable than Yes
Trying to get to Yes too soon can put people on the defensive.
"Because" is a powerful word
People tend to be more receptive to what you say or request when a reason is provided.
The "so that" technique
Keep this simple technique in mind next time you're explaining something. It can help bridge together your viewpoint and the perspective of your audience.