Communication

Is it even possible to change someone's mind?

It can be tempting to overexplain.

We share the same vocabulary but not always the same dictionary.

The inability to listen prevents us from acquiring information.

What's your level of certainty?

Written communication needs to be engaging to hold the reader's attention and inspire or persuade them.

Trying to get to Yes too soon can put people on the defensive.

The parable of two kids in a tree.

People tend to be more receptive to what you say or request when a reason is provided.

Keep this simple technique in mind next time you're explaining something. It can help bridge together your viewpoint and the perspective of your audience.

To avoid triggering this negative, defensive emotion in other people, try asking WHY less, and ask WHAT and HOW more.

Have you ever wished a brainstorming session would flow better and be more productive?

How can questions help overcome communication issues commonly caused by ambiguity and preconceptions?

We made eye contact, but neither of us smiled.